Delivery

1. When will I receive my items after I place an order?

There are two key factors that will decide when you will receive your items.

1) Shipping Method: Delivery time varies with shipping method. For example: DHL,takes 3-7 days while EMS takes 6-10 days.

Time in transit varies depending on where you're located and where your package is coming from.

2)Item Processing Time: There are different processing times for different items. Average processing time is 3 to 20 working days; however, this varies with according to the item’s stock status.

2. Do you ship the item to my country?

Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. We suggest you to contact seller and make sure whether items can be shipped to your country using a specific shipping method.

3. How do I combine shipping?

If you are interested in combining orders into one shipment and you have purchased all items from the same seller, click “Ask Seller Questions” to inquire about available shipping options.

4.How do I calculate shipping cost?

On each main product page, you can click “Calculate shipping costs” (not contain freeshipping)to input the item’s quantity and the destination country and see the total shipping cost.

5. Why is the shipping cost on some items so high?

The delivery cost depends on which shipping method you choose, where your delivery destination is and shipping time. For example, the delivery cost can have ten dollars difference between using EMS as opposed to DHL. We suggest you to choose one that best meets your demands on price and delivery time.

6. If custom duties are incurred, who is responsible?

It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.

7. If the items are detained by customs, who is responsible for clearance of the items?

If the items are detained by Customs after the shipment has been left the seller’s country, the buyer is responsible for clearance of the detained items.

8. If a very large order is delivered from China to my country, will customs seize my order?

Yes, it is a possibility. We suggest you to ask the seller in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.

9. What if my parcel is seized by customs?

If your items can not be cleared at customs, you need to provide us with the letter authorized by customs stating why they will seize it, and you can apply fully refund.

10. How do I change the shipping method?

Once you have placed an order, then the shipping method cannot be changed anymore unless the seller accepts other shipping methods at the same price.

11. How do I change my shipping address?

Before the seller ships out your items, you have one last chance to change your shipping address. Follow these steps:

Sign into go “My Account”:

1) Click on the PO# with the shipping address you want to change and go to the “PO# Product Summary” field. You see the product summary including order number, shipping method, order status, total cost, billing address and shipping address.
2) Press the “Change it” button. A form will appear.
3) Input your new shipping address and submit the information.
*Notice: Once your request is accepted by the seller, your shipping address can be changed.

12. How can I tell if my items have been shipped or not?

When items shipped out, the order will be filled into folder “Delivered” in your account. You can either click the order number or click “View Detail” to find the track code on the tab “Tracking”. Also, website will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by the seller.

13. What could cause an invalid tracking code?

Invalid tracking numbers could be due to:

1) The shipping company hasn’t updated the recent delivery information to their website.
2) The tracking code was not correct.
3) The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

14. What happens if the tracking number is invalid?

The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time or the seller has not responded to your email, you can ask customer service to cancel it.